Service was slow and the food was horrible!!!! With 4 exclamation points. We went through the drive-thru and the handwritten sign says pull forward to order, so we did. The guy didn't come to the window for 7 minutes. Then he asks us to wait another couple of minutes to take our order. At that point we should have left. But I was curious as to see what the rave was all about on the Travel Channel. When we finally get our order taken. We ordered a Pastrami Sandwich and Garlic Fries. Not only was the wait to order long the time to get our food was even longer. Total time 25 minutes, no I'm not joking.
As any fast food eating American would do we pulled out the Garlic Fries and took a few out while we were driving away. Yes they were hot as expected. But they were so salty and hardly any garlic flavor. We were expecting minced garlic and to our surprise it was only garlic salt with more salt - YUCK.
The pastrami was very thinly sliced but was very fatty. Not typical of "LA Style Pastrami" as advertised. The sandwich roll was hard and not fresh. Could it get any worse - YES, the pickle was not put in a separate wrapper as I asked, so the pickle juice made the inside bread soggy. I do not like pickles on my sandwiches. The portion of pastrami was very skimpy.
IMO - This place is not worthy of any publicity on national TV. It is expensive and the food is CRAP. If you are in Los Angeles got to the Hat, you will not be disappointed!