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  • I've been using this shop for all of my auto work for well over five years and it's never been anything but great - until now. I've been taken for a ride by various auto shops in Vegas, but never here, so they get my business for everything from oil changes to major work. Until now. It's not the quality or the speed of their work, which is always top notch - but this time around it was money. The " estimate " I was given , after providing them with a detailed list of issues was acceptable - $150. A little while later , they told me it was going to cost about $175. No problem. About 20 minutes later they said it would be $185 and they would be done in about 20 min. This is not bad, considering $150 was an estimate. I can live with $185. I got to pay the bill, it's $300! What? Naturally I objected, they gave me the deadpan " I'm sorry " and made excuses , lots of " sorry not sorry ", and the " What are you going to do ? " face. I made it clear I was not about to be taken for a ride like that. They scanned a coupon and took $8 off. I was gobsmacked. I went back into the main store and asked for the manager, who told me they didn't have control over the repairs section, but waived $20 off of my bill. We reviewed the bill and discovered that when they gave me the 'estimate' of $185 they did not include the cost of the actual part that was being replaced! I pointed out that they knew what was needed ( battery - I told them this, and they tested it and confirmed it ) , and only quoted me the price to remove / dispose of the old one and install a new one - but not the price of the new one. What kind of estimate is that? I went back and they said " well you knew you needed a battery " , but when I asked why they didn't include the cost of the battery in the revised estimate things got real quiet real quick. At that point was no eye contact, and paper shuffling and ignoring me until I gave in and paid. Don't get me wrong, for the list of things I had done $300 is a good price, but like most people out there , I have to budget things tightly these days and I walked in looking to spend $150 , and left with a smoking $300 crater in my wallet. Sorry but not sorry? Thanks but no thanks. Time to find a new place to get my car work done.
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