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  • The rep that showed up was fantastic. The company itself has some major scheduling issues. Purchased a house with a split garage door. One side had a motor already installed and the other did not. We did, however, find a brand new Chamberlain garage door opener sitting in the garage! So yesterday I called Neighborhood Garage Door Services to schedule a technician to install my 2nd opener. They were very polite over the phone and, to my surprise, were able to fit me in today! I was told sometime between 3-5pm which was perfectly fine. Now I'm not naïve to how scheduling windows work. Normally they're late and I had someone home anyway, but this is where it gets interesting. At 2pm I get a call from their dispatch saying the technician is running ahead of schedule and if it would be OK to come by earlier? "Absolutely!" 3pm, I call my roommate who tells me that they're still not there. I get home at 5:30, still not there. I call and ask where they are and the dispatch says he got tied up and will be there soon. 6:30, no one. 7:30, still not here. At this point I assumed they weren't coming because upon calling their number, I didn't even get a message, just perpetual "hold music." At 8:15, a man named Centanio showed up, and this is where the story takes an upswing. He diffused the situation and explained that the other tech ended up calling it a day and they dispatched him instead. He got my garage door installed and was finished @ 11:30PM, but still got it done and even re-aligned my safety sensor on the other door, AND gave me advice on new rollers for the loud door. What a polarizing experience. Why would the company tell me the other tech is getting there EARLY and then not show up??? Even worse, not answering my calls? If you have techs out in the field working late hours, you should have a service line available for customers to call. Again, Centanio was awesome. Had he not been such a pleasure I would have told him to cancel the call. This place needs to figure their dispatch logistics out.
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