We stopped by for our first visit last night, on a Tuesday evening. We walked in to find 3 employees standing at the host stand. The boy who has shoulder length hair pulled back by a head band & glasses stared at us and eventually snapped "How many" while shading his head & laughing. No "hello", "welcome", "how can we help you". I contemplated leaving due to his lack of customer service ability but my husband wanted to try this place so we stayed.
Our server was great. She really made up for the buffoon at the host stand. My husband's burger was one of the best he's ever had while the Caprese salad I started with was ok until I tried to cut into one of the tomato slices and find it was green in the middle. It was inedible. The pickle slices were delicious as an appetizer. The only other issue we encountered was a small plate that came out dirty. There was some sort of dressing all over the bottom of the plate.....pretty gross.
I'm sure we'll go back, as my husband likes his burgers! But some additional customer service training is needed for some to provide The Rail's guests one of a kind service, understanding The B Spot is across the street.