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  • I would not recommend staying at the Ritz. With all of the great resorts and hotels in the valley, there are better options for the money. I purchased a two night stay as part of a charity package in the expectation that what I was to receive was something special. Don't get me wrong, the lobby and the bar are extremely classy and ooze Victorian elegance. Then we got to our room... First red flag that this wasn't going to be a Ritz experience, and a sign that you are generally getting shafted is when they stick you in the room that is right next to the elevators (723 to be exact). Aside from marble in the bathroom, you couldn't tell you were at a luxury hotel. That said, the bed was very comfortable. Red flag number two were the little cards around the room that asked us to participate in their environmental program and expect the room to be turned over once every other day and to reuse towels/etc. So, no fresh towels the following day. I thought this wasn't a big deal as they had a locker room off of the fitness center. However, to call this a "center" is laughable. I'd call it a fitness boutique. Two showers, two sinks, a sauna and by far the cheapest complimentary products to use. $1 White Rain on a marble counter top isn't classy. No spa, no salon (I was told I could leave the property and go across the street if I were looking these types of services). Not very helpful if you are traveling and need to get ready for a wedding or other formal event. The over-the-top moment occurred when I reviewed my bill to find that they were going to charge $27 per night for overnight parking. When I asked how in the world they could charge such a fee I was told it was because we were in a highly congested area in Phoenix. Give me a break! It once again smelled of cheap. Overall, I thought the Ritz is largely capitalizing on its name and short-changing its guests where ever it could. With all of the other luxury options in the city, don't bother staying here.
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