| rev:text
| - So, I've giving 2 stars, because I'd give 1 start for the wait / level of staff courteousness, and 3 stars for the food.
I went to the uptown location with a co-worker, to order some food to go. Because you know, we didn't have the time to stay for half an hour; we had to get back to work. We got there at 12:15, and waited in line for 5 minutes (not bad, it was lunch time uptown; you expect a line). The cashier was so unfriendly, that I felt like I was just bugging her by asking a question (which was about the burger in the kid's meal - to which she only answered that she could not sell me a kid's meal without a child by my side. Too bad; because I wanted a smaller amount of food; smaller fries, and a very small milkshake.) I ordered my food (regular sized), as did my co-worker, at 12:20, and we went over to wait in the holding area, which was full of other people waiting for their food. And we waited, and waited. Every single person in the area was outwardly irritated (we were all in the same boat; had to get back to work!). I heard more than one person lament that their boss would be looking for them, having been told they were just running out to pick up something to go. I watched after 5 minutes as someone made my (regular sized $3.95) milkshake. I knew it was mine, because it was banana and chocolate, and I could see her mix it. Then she set it on the hot counter to wait for my burger to be ready. Well, my burger wasn't ready for another 20 minutes, and then I still had to wait for my co-worker's food (she'd ordered, according to our receipts, less than a minute a part). By the time our food was handed to (more like thrown at) us, my milkshake was totally melted. I mean, liquid. It sloshed when I walked back to my office. (My co-worker's food came almost a full 10 minutes after mine did). Never once did the manager, or any other employee come and apologize for the long wait. And, by that time, I did not have time to ask for another milkshake, as I'd already been gone a while.
The food actually was okay. The hamburger was pretty good (but like the other reviews mentioned, you have to order every topping, even the basics, or you'll get it totally plain, and the staff does NOT tell you this). The fries were okay. And the milkshake; well that might have been good when in its original state.
Being an uptown lunch establishment, you have to be prepared for a lunch crowd (that being said, I would not even say they were THAT busy - the largest crowd was the growing one waiting on to go food. Not every table was even taken). Business eaters often have less time than a casual diner, especially if they are ordering to go. If you can't handle these crowds in a timely manner, then you should move out of uptown, and stick to Southpark, because there are plenty of other places here that CAN handle it.
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