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| - These Guys Are Just Great!
Honest, No-Nonsense, Quality Work, and Reasonable Prices. Yeah, I know, words you hear used a lot. But can one business offer all of these things? Yes, they can! Sunland Auto has to be one of the Top 10 automotive service and repair establishments in The Valley.
Just look at the other reviews here. It's those Yelp five star reviews that brought me here in the first place. In The Valley of The Sun, summer is a time when you do not want to be without Air Conditioning. My vehicle was having issues and Sunland Auto was able to diagnose and fix my problems.
My a/c had a Gremlin in the system somewhere. It would work intermittently and then it would just stop. On for two minutes and off for five minutes; more sweating than not sweating - Yuck! Summer was just not going to be any fun with my a/c not working. Not knowing what the problem was, I called them, was told that they service all types of vehicles, and I was able to make an appointment for the next day.
When I arrived, the manager took care of me. I told him what was happening and what was not working, he took my information, I gave him the keys and, although I had transportation, he offered for their shuttle to take me to wherever I needed to go - nice touch!
Within an hour of dropping the vehicle off, I received a call from them. They had tracked down the culprit, provided me with a diagnosis, and a total cost for the repairs. At that time, I asked them to check the brakes as they were also making a fuss. I was told that they had already looked things over and that the brakes were in need of new brake pads . . . it was like they had ESPN or something! They said they would look the rest of the vehicle over when they got into the repair job and note anything else that needed attention.
Not only were they able to diagnose, call me and discuss options, order parts, receive and install the parts and perform the repairs, they did it in a timely manner. My appointment was for mid-morning and by early afternoon, my vehicle was done. I received another phone call recapping what was done and highlighting the minor items they found that would need attention in the future. I was told that I could get my vehicle anytime I wanted, again asking if I needed transportation.
When I picked up my vehicle, they went over what was replaced, what parts were used and discussed the warranty on the replaced items. Further, they outlined the items that were worn, or starting to leak or might be a future potential problem - all of which could wait to be repaired or replaced. Really? When was that last time you were not upsold or pressured into doing a replacement? In fact, I kind of felt rejected when I asked if I should repair a couple of the items now . . . I was met with an "It is unnecessary, you are just wasting money, we will do it for you if you want, but it can wait, it is not a safety issue." That is the kind of honesty you just don't get much of these days - and it is refreshing.
Again, these guys are just great. And my a/c issue? Well, let's just say I have never before had to turn the fan down on the a/c in 115° weather because I was too cold . . . but now I do!
Thank You Sunland Auto!
Overall: 4.5 Stars
Quality: 4.5 Stars
Service: 5 Stars
Price/Value: 4 Stars
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