I've been to this IHOP many many times with pretty good service. The most recent visit (tonight) literally left a bad taste in my mouth.
It started with a less than attentive waitress, progressed to a dirty teaspoon, and ended with batter-filled undercooked pancakes (that arrived about 10 minutes after the other part of my meal).
I asked for a manager. The woman who came over asked the problem, I told her and asked her to comp the pancakes. (They were part of the double blueberry pancake combo.)
She apologized several times then left the table.
When our waitress brought the bill, she said the manager had taken $5 off the bill.
We were comped our drinks (one cup of hot tea and the all-you-can-drink soda). I wasn't aware those two drinks were $5, but okay...
Kudos to the seasoned waitress, Iris, who tried her best to rectify our situation.
Actually I happen to be a French toast fan but c'mon IHOP! If you can't do pancakes, well, what CAN ya do?