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  • I had the worst dining experience here that I've had in about five years. When we arrived, the dining room didn't seem too busy. (After we had been there awhile--and had already ordered-- a large group that can only be described as Mesa's version of Comic Con arrived.) We sat down and ordered an appetizer of garlic knots (ultimately delish when they finally arrived), a sandwich, and a pizza. We asked for 1/4 of the pizza to not have any toppings, just cheese, so that my three year old could share with us. We waited a half hour for the garlic knots. After about 20 minutes, I asked the waiter how long they usually take. He responded that they take less than 10 minutes. He promised to follow up with the kitchen, but never returned. When I raised my concerns to the manager, she said there were only two workers in the kitchen, which was causing a delay. The pizza and sandwich took approximately 25 minutes more. When the pizza arrived, it was not made correctly. Instead of being just cheese on 1/4, and all toppings on the remaining 3/4, it was all toppings on all, but only using 1/4 the amount of normal cheese. :( As a result of having so little cheese, it was burned, and had the taste/texture of a burnt cracker. The waiter offered only to return it to the kitchen to have it remade. With two hungry kids, and Mesa Comic Con in full swing, that did not seem like a palatable option. Instead, we requested a plain cheese piece (they sell them by the slice and then heat them up quickly) for my son. When the bill came, we were surprised that we were charged fully for everything--the 30 minute garlic knots, the incorrectly made pizza, the slice of cheese pizza. I didn't expect them to give us the whole thing free, but seriously? The waiter apologized and assured us if we came back he "would take care of [us]." How about taking care of us this time? (He ultimately removed the $2.50 slice of cheese pizza from the bill at our request.) We were terribly disappointed with the speed, the service, and the food.
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