I'm a clean cut well dreesed white guy. I approached the desk and told them the connect 4 game took our money. The 3 attendants which were all black just looked at me the one I was directly talking to just looked at me in a condescending way after she told me to go stand by the machine for who knows how long and wouldn't refund me what amounts to around a dollar. I spend about $50 a mo in here. The game technician questioned me also like making me tell my story about what happened and seemed to be making some sort of judgment call over a dollar. This is a joke. No real money was at stake and the way you handle this is turn the machine on and leave. If you see the same person over and over sure make judgements but these are clowns on their first or second jobs and care more about power then company customer service