I've never eaten here, but my husband and I like to come in a couples times a month to play games. The staff is over all pretty great, I haven't had any issues with service. The referee/game machine monitors are usually pretty quick to fix machines and issue tickets if the machines are out. The bar tenders are pretty friendly and I appreciate them not laughing when I order a Shirley Temple.
I try to avoid this place until after the mall closes, I get a little overwhelmed with kids running around but it's not too bad even then. They have a discounted game playing hour or two on Wednesday afternoon; but I've never made it in for the special, so I can't speak as to how crowded it is.