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| - I just want to shout out to the PF Changs employee at corporate office for completely changing my mind about this place.
June 28, 2013, I was celebrating my birthday without even knowing it. My husband had planned a surprise party for me and I was...well shocked. I was shocked at how many people showed up and then further shocked by how horrible everything was. The service, the management, the food, just everything.
We show up and our table was not ready, that is fine. That is partially our fault apparently. My husband had booked for 10 people and it ended up being 14. He called ahead to change the reservation and they told him no problem. Apparently, it was a problem. So now we are waiting for our table and we are getting tired of standing around, the bar was full (keep in mind the place had been open exactly 18 days so everyone was flocking there). I was leaning on one of the tables in the front when a pink haired hostess asked me to stop leaning on it. I kindly (not so) told her I'd be glad to not lean on it when I was seated. She left me alone.
Finally we are led to a table that was probably intended for 8 people and we are now 14. The manager asked us if we'd be willing to split our party up to be seated more comfortably. Uh no. I don't think it makes sense that half of us would be sitting on one side of PF's while the rest were on the other. We asked if they could put an extra table at the end of our current table. We were told, "It is what it is" by the manager who walked away.
The waitress and waiter we had were inexperienced in their menu to say the least. We ended up with a pure francophone who didn't understand what we were ordering even when ordering it. The food kept coming to us wrong and it was super salty.
By the end of the night the entire group had enough of the wrong dishes, bad service, rude comments by management and whatever else could have possibly gone wrong. We had all sworn off PF's.
Next morning I get a call (okay my husand got the call and I answered his phone) from PF's telling us that one of our bills was partially unpaid. That money wasn't in the holder. BULLCRAP. Most of the people in our group either own their own resto or have been working at one for a long time and wouldn't do that. Unbelievable. I asked the waitress (she is the one who called) what would she have done had someone not paid that DIDN'T have a reservation? That was the only way they knew how to call us back. She indicated which person in our group it was and I scoffed. I asked to speak to a manager and was informed I'd be called back later.
Apparently later meant NEVER. I posted my dissatification on FB and I got a message back to send my phone number via email. I got a call from Tanya who listened to me and kept on apologizing for the mistakes made by the staff. She was so kind and caring and wanted to make things right.
She ended up giving me a gift certificate to try the location again whenever I wanted. I told her that I didn't want them to give me free stuff, I just wanted someone to apologize for the bad service and treatment. I had sworn off PF's and so did another 13 people. She mailed me the gift card anyway and I promised I'd wait until much later to try it. I didn't want to get stuck on a crowded night again.
A while before Christmas, on a random Tuesday, I took my mom and sister. We all thoroughly enjoyed the food, the service, and even the menu recommendation by the waiter. It was a complete turn around. I was shocked that everything went so smoothly given the last experience there and I was even more shocked my mom agreed to go out for Chinese. I had no idea she liked it until that Tuesday!
I even learned my lesson, don't try a restaurant on their first few days open and if you do, be prepared for some mishaps. I also hope that PF's learned a lesson in how NOT to manage a restaurant (I'm talking to you Laval manager) and how TO regain customer confidence (that's for you Tanya!). The customer isn't always right, but in this case we were!
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