| rev:text
| - My review is for a Certified 2011 Honda Odyssey Touring Elite I bought here at the end of August as an out of state buyer.
Cosmetically, I think the sale person should be been more honest with me as an out of state buyer and can only see the car through online pictures. I noticed the rear bumper were full of scratches on the ad pictures so I asked saleperson to take a picture for me. Turned out the dealer repainted the bumper but never disclose to me that it been repainted. When I arrived to purchase the van, I noticed half of the front bumper has also been repainted some time in the past too. I supposed I accepted this cosmetic defect for agreed to buy the car without seeing it in person.
My negative ratings is mainly for the missing original parts that should have been there with the car since the car is CERTIFIED and not a normal used car. I am not talking about accessories. I am talking about missing parts that I need in order to operate the car safely and enjoy full functions of the Elite trim.
Prior to coming to get the car, I told a couple of sale persons to please check the van to see it was fully safe for me to take a 8 hours drive home. I was assured that it was. I arrived and did briefly look at the van and signed all the necessary paperworks, then drove home.
The following day I had a chance to look at the car at home in details and noticed a lot of OEM original parts were missing and just flat out not there.
1. All owner manuals
2. Remote control for the rear entertainment system
3. the two wireless headphones
4. the plastic under engine cover
5. the wheel lock key
6. Radio PIN code
7. Certified Warranty paperworks
All of these parts SHOULD NOT have been missing for a CERTIFIED vehicle. These are parts that without them I can not operate the car safely (wheel lock key) or to operate and enjoy the van's functions.
The missing part that bothered me the most was the wheel lock key. What happened if I got a flat tire during my long drive home in the middle of the night, in the middle of the dessert between NV and CA? I would not have able to change the tire and drove to some place safe. When I asked the saleperson to make sure the van was safe for me to drive home, did he thought about this? Was my safety meant anything to the dealer?
After discovered those parts were missing on that following day, I immediately email two person that I talked price with and sent my personal info to. I have got no response from either. I have filled out the Honda Certified Car Buyer Survey and hope the dealer saw this and contact me, but it has been 6 weeks now and I got not a single response from anyone.
I would have accepted the missing parts if the van was not certified and was sold as just a regular used car. BUT THIS WAS CERTIFIED, meaning the car went through Honda Certification process to make sure even though the car is not new, but it should function fully as new. Without those parts, how can I operate and use all the functions the car I purchased? The certification process did cost the dealer, and I paid for it too, more than I would have paid for a regular used car.
Needless to say I am disappointed and feel cheated on. I didn't inspect the car fully because I TRUSTED Honda and the dealership that this was a Certified car, and it should have been sold as such. Not as a car with missing parts. I have always been a Honda fan, and referred my family and friends to buy Honda cars and truck. I still love my Honda van, but I would think twice before buying or recommend other people to buy a Certified car.
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