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| - Ok. Considering the location and the place, it definitely needs some work. Is the atmosphere important? Maybe and maybe not? How so?
For me, what is important is cleanliness. A place can look a little run down but still be clean. As for us, it was not clean per our experience. Yes, it is family owned but that is no excuse for the place not being clean. We ordered hot green tea, and the kettle was dirty with some type of sticky brown sauce on it as if it was just rinsed from an earlier customer and new green tea leaves and hot water was just added. We tried to ignore it and just went with the flow. We saw younger man who spoke English and was taking orders in dirty jeans and a collared shirt. He didn't look too clean. If you have a clean appearance (not saying he has to wear a uniform) then it really helps to portray your restaurant is clean as well. He definitely needs to work on his appearance. I saw him cleaning another table and it was very sloppy as if all that mattered was the big dirty stuff were off table and who cares if there are still some crumbs. I didn't like it.
My husband ordered pho Dac Biet for $8.95 which was lean and delicious. Maybe the soup was a little bland but I loved it wasn't greasy and yes, you can add flavor although truth is yummy pho needs no real sauce additions except for maybe more spiciness with jalapeños or sriracha. I ordered vermicelli with sliced pork and spring roll for $9.95. When MY food was brought out, an older man from the back came with the bowl and the dipping sauce with a soup spoon in it. His hands were dirty I am sure from the grill so my bowl had black char marks on it. Again, I sucked it up because of the many wonderful yelp reviews and said to myself, the food is supposed to be good so just let me ignore it. I was quite happy that the pork was well marinated and delicious. We also ordered the fresh summer roll appetizer and while the spring roll was delicious, the dipping sauce was too watered down and not good.
Overall, although we went in during rush hour of 12-1 pm when many were on lunch break, and considering the family there were in a rush. I will not come here again. Although the food was delicious aside from the spring roll dipping sauce, the lack of cleanliness for the price we pay just was not worth it because I would be too paranoid to get sick. I saw older gentlemen from kitchen serving guests and his hands had cilantro or onions or herbs on them as he brought out the soup bowls. That led me to believe just as he put in herbs in soup, he did not even wash his hands afterwards. Gets me to thinking what other things he does that he does not wash up. The sauces that were set out on table were crusty on the caps and squeeze bottle openings. Again, for cleanliness purposes, they need to be cleaned regularly and look presentable. I can understand if they are just running low from customer use, but to have simply dirty sauce containers is unacceptable. The food is good but just not enough for me to want to come back when I know I can go to other places like Saigon Palace in Charlotte NC and pay around the same prices and a dollar more for food knowing the servers are clean and the people who work in the back are clean. Yes, this is just my thoughts but. I wanted others to know food is not always everything, as I don't want to risk my health for good food. I will go elsewhere for cleaner experience. If they clean themselves up, I'll be there in a second. But otherwise, never again.
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