Generally like Farmers Boy, but am in the middle of a not-good experience. They took my order at 2:57 pm. I just got it 20 minutes later, but only after I went back to the counter and asked where it was. They brought it out and everything is cold.
I will go to the Farmers Boy on Decatur after this. Really bad service and no apologies for it.
Edited to add: As I was leaving, I asked to speak to the manager on duty, figuring the manager needed to know what had happened. Turned out that the person I had asked about my late order *was* the manager! So the person who could have given this a better outcome didn't give a damn.
Not ever coming back to this FB location! Food was bad too, not usual FB standards. Lowered to one star.