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| - Stopped here for lunch with my young daughter before a shopping trip to Trader Joe's. I picked it because I figured it would have a kid's menu (it did). Really not a good experience with the service. While the food was really quite good (herbivore platter for me which had bread, pita chips, some kind of incredibly tasty hummus, carrots, olives) and macaroni and cheese for daughter (the BEST kid's macaroni and cheese I have sampled anywhere), our service left a lot to be desired.
Upon entering we were told to sit where we liked. We found a spot by the window and behind us sat two girls, probably in their mid-20's. Our server was VERY attentive to these girls, checking back on them at least 3x as well as conversing at length (I got the feeling maybe one of them had worked there with the server at one time by how they were chatting). This is fine EXCEPT he NEVER checked back with us, the only other people sitting in that area. He forgot to bring my daughter's milk and even though I tried to flag him down and even call after him, "excuse me sir"...nothing. Finally we sat for a good 10 minutes after finishing eating, with me constantly trying to catch his eye (he would literally walk right past us to talk to the girls directly behind us!) and he came over and said, "oh, I forgot the chocolate milk." I said, "we don't need it now but can she get her ice cream cup?" I was pretty annoyed at this point as I had been at what I had hoped would be a simple lunch for nearly an hour. This should NOT have taken so long! When he returns with the ice cream it's one of those pre-done kinds in a styrofoam cup. Daughter is insistent on eating it but it is ROCK HARD. More annoyance for me as I try to chisel her ice cream into edible bites. Maybe they could take the ice cream out when they see the customer is close to finished eating main course? It added another 10 minutes on to a lunch I had wanted to exit about 30 minutes before.
I won't return which is a shame because the food really was good. That's why it gets 3 stars...the food was probably close to 5...service a 2.
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