This is now my 3rd review from Hug N Pups and unfortunately I think it may be my last. My dogs have been getting groomed here exclusively for the past few years and although in the beginning it was great, the past year has been a bit iffy.
Their customer service has been great from the get go and still is and that's definitely a plus for them =)
However, my maltese mix Fawkes, has come home with weird and uneven haircuts a decent amount of times now and it's just not something I want to continue to pay for.
The lack of consistency with groomers, hair cut, forgetting dew claws and little nicks that we weren't told about is extremely off-putting.
The grooming used to also take about 2 hours but the last 3 times it took the full 4 hours for her to get groomed. One of those times I actually called after it had been 4 hours to ask if she was done and they said she was but I hadn't received a call notifying me.
Lastly, I used to feel really comfortable leaving Fawkes there and she did as well, but I noticed that the past few times I took her, she wanted nothing to do with the place. Not sure what that is about, but just another little thing I noticed.
I know they have gone through a lot of changes in the last couple years and that may have something to do with it, but I'll be on the lookout for a new place for my babies to get groomed.