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| - My family and I stayed at the Plaza Hotel and Casino in November 2016, and felt this hotel is in desperate need of a complete renovation and completely new staff. Our hotel stay was so bad it actually made us laugh. The first thing that comes to mind is this hotel is old and tired, along with the staff.
The Plaza is located at the North end of the Fremont Street Experience. The first thing you'll notice when you check in is lots of uniform security personnel who are in need of grooming standards. I later realized the reason for all the security is to keep the drunks and transients out of the lobby and hotel.
The staff were all nice, but none appeared very happy or eager to make sure we were treated like valued guest. Like the hotel, they all seemed tired. There is a $20 "RESORT" fee, which includes in-room WIFI, and self parking. I feel the hotel should actually have to be a RESORT in order to legally charge a resort fee.
The front desk is small with only a few staff, which made for long lines during check in/out. The hotel is old, and lacks upkeep, maintenance, and cleaning. When checking in, I asked for a room facing Fremont Street. The agent ask if I was noise sensitive, because they play loud music till 2am. Instead I opted for a rear facing room. The music coming from Fremont Street is very loud, not really sure how anyone could sleep with such loud noise till 2am. The rear facing rooms is not much better. I was in the South Tower, on the 16th floor, and around 11pm, I woke up thinking a plane was crashing into our room, only to find that I was in a scene out of the movie "My Cousin Vinny." A very LOUD train was passing directly behind the Plaza and does so several times a night!
The Hotel has a food court (McDonald's, Subway, Zabas Mexican, Coffee/pastry shop), Oscar's Steak Restaurant, Hash House, a pizza stand, gift shop, Las Vegas Jerky store, a wedding chapel, Pool and Jacuzzi, Gym.
The gym is located on the 3rd floor and is open 24 hours a day. It is small with just the basics. There are 3 treadmills, a stepper, and a lifecycle, a strength machine, and a rack of dumbells.
The pool is the only bright spot at the hotel. It's located at the South Tower on the 5th Floor. It's seems to have been recently updated. It over looks Fremont Street. The small pool is not heated, there is also a nice small jacuzzi. They have lots of seating couches, a bar, a food truck, and several gaming tables. They also have numerous pickball courts and tennis courts. I loved the protective covering around the light post, it was BUBBLE WRAP!!! No kidding. Management is smart enough to realize there is a potential hazard of their guest running into the light post, but stupid enough to think bubble wrap is adequate protection. Can you say lawsuit! You can rent the courts and paddle ball gear. Unfortunately, the pool/jacuzzi is only open from 9-5pm. It's very nice out there in the evening. It looked like some of the South Tower rooms connected directly to the pool/jacuzzi area and have private patios.
The room was medium size and clean, but like the hotel needed better maintenance. The furniture was old, battered, and seemed not to fit in the room. The room had a desk and chair, a medium flat screen television, iron/board. The bed and pillows were comfortable. The in-room WIFI had a good strength. There was limited drawer and rack space.
The bathroom tub/toilet area was extremely small, when taking a shower it feels like one foot was in the tub, and one foot was in the toilet. I don't think I've seen a smaller tub/toilet area. The sink was located outside the tub/toilet area, and the sink had a funky smell.
On my first night, despite requesting housekeeping for our room, we came back to a dirty room without any fresh towels...
I will not ever ever be staying at this hotel, and would advise my friends and family to sleep in their car rather than stay here.
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