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  • I've been going to this place for a few years now just to use their infrared sauna. Everything was fine but this last year their customer service and sauna facilities have gone down. The sauna was not hot at the usual temperature it needed to be effective the last couple times. I go there during peak hours after work, and the staff didn't have it turned on, until 10 minutes ago, and then it doesn't warm up until 45 minutes later. Also, I think it may be broken, because it wasn't that hot the last time either. The front desk staff said they had just turned it on, 10 minutes ago and they didn't listen to me when I said it wasn't working. I've been using it for years so I would know, and it's not cheap just to pay for a drop in session, in addition to making the trek to the location. I asked to speak to the owner, or for the phone number and they wouldn't give it to me. Instead they gave me a generic email address claiming the owner would respond. The owner did not respond to my email. Their infrared sauna isn't working and either the front desk staff are lacking in customer service, and/or the owner isn't concerned about their customers since they didn't even respond to my email. I used to recommend this place to my friends and colleagues for yoga and the sauna, but I don't think I will be doing this anymore.
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