Been going to this locations since it opened and the waxers are amazing. The front desk however is very difficult to deal with. They never return messages and they mess up appointments. My latest experience they confirmed me for the correct day but when I showed up they didn't have me on the books. It was extremely frustrating because I had to change my schedule for the following day to squeeze in my new appointment. The manger, Ali, offered a free service and followed up with that but never followed up with the real issues that made me frustrated and upset in the first places. Here it's two weeks later and I am still waiting for a call.