I spoke to Adam when I made the reservation and he was very friendly. Even when I had to push our time back a bit he assured us they would keep our table until we got there. As promised, we arrived with our table waiting and Adam explained everything to us. They had a good selection of tea and the sandwiches were really good and very traditional. Our favourite were the scones and clotted cream that followed. I loved their traditional settings and Adam even brought out a "princess" plate, with teacup and saucer for my toddler. We enjoyed every minute of it and would definitely come back.