Husband sent me a dish garden for our anniversary which was delivered on time on 09/22/2015. (Cue the "Awwwww" sounds.) It was very healthy-looking and I like the container.It was very different from the picture but I realize florists have different plants on hand at different times and I trusted their artistic freedom.
I took off a star because after I sent my husband a picture of the dish garden he expressed his frustration that the lady who took his order ignored his request to leave off the fairy because I don't like them. Not a big deal to me but he was irritated.
On 09/28/2015 I noticed one of the plants was beginning to turn brown. The plant didn't come with any instructions to I called the shop and spoke to Jackie. She did not know what kind of plant it is and had no idea how I could find out. I asked her if I emailed her a photo of their own freakin' flower arrangement that they delivered 6 days ago could a florist perhaps take a look at it and make an educated guess? She said of course. So I emailed a photo of the dish garden to sales@flowersbymichelle.com.
As of today 10-1-15 I had still not heard back so I called again and spoke to Jackie. I asked her when I might expect an answer to my email two days ago. She put me on hold and went to check. She came back and said "the bookkeeper got the email and didn't know". Oooookaaaayyyy, then why in the world did she not forward the email to one of the florists? Or even better, yell across the shop to have one of them come and look at it? *smh* Jackie said she'd have my email answered by the end of the day and I did get the email.
Even with those shenanigans, I would not hesitate to order flowers from this shop. I have seen some lovely arrangements come from them over the last few years.