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| - Towed vehicle Into shop on August 4 2016 afternoon told manager Matthew Wegener that I had a fuel issue needed a fuel relay, Vehicle inspected tech confirmed it was a fuel issue, Kept wanting to charge me for diagnostic both manager and assistant manager Beau,
Advised Beau if problems continue I will sign waiver to not find fault with 4322 W Thunderbird Rd Glendale AZ. 85306 shop...Beau finally agreed to do work with no diagnostic, All future customers or folks reading this understand I had no options now due to car not starting spent money on tow they were squeezing me
For as much as they could... I was aware of this but kept my cool, Beau did a work up of charges approximately $150 dollars to replace relay...Told me they could not get it done on that day would be done next morning Aug 5 2016, The next morning I get a call that car started come pick it up it's not a fuel issue, I told him the contacts on relay are not hot in morning car normally starts in the morning or late at night when it's cooler... afternoon when it's hot or when car starting throughout day when contacts are hot is when it doesn't start... asked him to please put relay in he refused unless I did diagnostic approximately $120 charge, I knew car would not start that day when it was running getting hot had to go to work picked up car When picking up car Beau smirked at me as if you do it our way or no way... knowing there would be issues with starting car again... Sure enough car did not start once I got it to work. In addition in all the nonsense with manager and assistant manager forgot I left my 40 Cal Glock 23 gauge in glove box. When I opened glove box within 1/2 hour of leaving shop the Glock was gone stolen from glove box. Notified P.D as well as Corporate a Chris Doster called me said he did do diligence no one took gun, Yeah like whoever took it there going to say hey I took it.. here it is, Ridiculous, car was in shop all night had it out front when I came to pick it up, Like someone is going to unlock my door go right to glove box and take the Glock in front of shop with customers coming and going as well as employees on site..When I first walked in to this service center I knew this was a dump no A.C for customers lousy attitudes techs look like they hate there jobs. Just miserable, If car started I would not have walked out of there but run, In the end Corporate sent me to 67th ave and bell Sun Devil Auto which was a much better professionally run shop fuel relay was replaced no problem with that issue, Sun Devil Auto is a miserable failure at 4322 W Thunderbird Rd. location is run by unethical low morale individuals Mr Wegener and Beau are a poor excuse for managers. On top a thief working in shop. In addition Corporate should have compensated for stolen handgun magazines and copper hollow points along with Blackhawk holster, Mr Doster from corporate did nothing to try to make it right no wonder Sun Devil Auto has so many complaints against there service shops
BEWARE of Sun Devil Auto 4322 W Thunderbird Rd. Hold onto everything that's not bolted down and be mindful of your wallet they will suck it dry. I understand service shops need to make a profit but charging for things that are unnecessary then abandoning you with car issues in the middle of the summer just because you don't want to have a diagnostic is unacceptable, Trash shop and Trash managers. BBB complaint coming Attorney general complaint, This was just predatory behavior.
By low life degenerates
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