Not awful but some of the recent reviews might be written by people the barber knows? ...Not sure. Definitely not as exciting or wonderful as is being described but also not horrible. I did not find Izzy engaging or very welcoming although everyone has a bad day. He seemed in a rush to get me in and out but no one else was waiting....no one else was even there. The shoulder massage was literally 60-90 seconds at best. There is a barbershop right aroud the corner and I wondered about checking it out but I would not completely count this one out, either