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  • We had a terrible experience with this company. They showed us an apartment in reasonably good condition and told us that the one that they had available was the same, minus a balcony. We we went to move in, we found it in absolutely appalling condition, with electrical fixtures half yanked out of the walls, exposed sockets, bedroom floors of painted concrete with holes all over, filthy carpeting in the living room, window screens patched with duct tape, and more. The company refused to refund us our rent or our security deposit even though the place was not fit for occupancy. Eventually they stopped taking our phone calls altogether, instead putting us on hold when we called and never picking up again. The apartment was in terrible condition and the service was extremely unprofessional. When we were looking for apartments, even a current tenant of the building who saw us standing outside told us to avoid renting from the company. The owner of the company has recently been fined $40,000 for not maintaining the fire equipment in her buildings. The article in the Caglary Sun about the case is here: http://www.calgarysun.com/comment/columnists/kevin_martin/2009/08/20/10526901-sun.html Fortunately, with the help of the Alberta Residential Tenancy Dispute Resolution Service, we got our money back. We filed a claim and they awarded in our favor. The good thing is that we learned a lot about housing law and housing resources in Calgary- we've blogged about it here: http://oursonchrisexperience.wordpress.com/ In any case, beware!
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