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  • Our kitchen cabinets are beautiful, solid wood with a lifetime warranty. Purchasing the cabinets from this company saved us a lot of money, which Included the handles and the soft closed hinges in the price. We chose to go with the cabinet installer that works exclusively with Northeast Direct, but not an employee of the company. We thought that by going with their recommended installer, that, if there was a problem, it would be quickly rectified. For starters, there was a layout error made. We wanted to have our granite counter top supported by our original cabinet layout, which allowed us to be able to sit at the kitchen counter. Because of this error, it caused us to have to move the cabinet into proper position after it was already installed! We were very unhappy with Rick, the installer. He made promises he could not keep, such as start and finish dates.There was some molding not put in right and multiple holes left in back of cabinets because of them missing the studs. At a minimum, they should have used putty to fill them in. Big gaps in shoe molding and bottom cove molding not secured. We were also told that under mount cabinet puck lighting was part of our installation quote, which was never installed. He neglected to put in dry wall as promised and left unfinished caulking. He sent workers when he told us he would be there. I had to call numerous times to see when he was arriving. He never came when he told us he would. I was so disgusted with him I tried to get a hold of the owner of Factory Direct but had to settle for the installation boss over him. I believe his name was Angelo, who was of no help at all. In my opinion, I would have liked to seen this matter handled promptly by the owner. Unfortunately, I could not reach him. I believe Rick, the installer, had too much on his plate at the same time. He had too many fires to put out with customers because, I believe, he was terribly overbooked. We went with him as an installer from good recommendations. If I had to do this again, I would definitely get my cabinets from Factory Direct but I would definitely go with another installer. I would rate the cabinets 5 stars with the installation only 2 stars.
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