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| - I started here in September 2015 after receiving neck, back and arm injuries from a rear-end collision. After I made the initial appointment I could never get ahold of anyone via phone -- ever -- and they never returned my calls.
At my first PT visit I was given several exercises to do while someone stayed with me to make sure I did the correct amount of reps and maintained correct form. The following six weeks I did the same exercises except NO ONE stayed with me to make sure my form was correct or to ensure I was doing the correct number of reps. The lady next to me even complained, "How am I supposed to remember all this stuff?!?" You're NOT ... they are supposed to guide you. They had me using resistance bands, and I knew my form was off. I frequently called the guy over to ask for help in correcting my posture. Eventually I stopped asking for help, they just do not care. They point to which piece of equipment you are to start on, then they go to a computer in the center of the room and rarely ever look back up. I often wondered if I should even be doing the resistance bands since I had a back injury and the bands clearly made it worse.
Upon arrival, they would ask how I was feeling that day. I was often near tears from the Level 9-10 pain, and once I actually did cry, but on my Patient Reports they listed "is feeling better today." What?!? I never ever ever felt better -- although sometimes when they asked how I was doing I simply replied "ok" because I knew they didn't want to hear I still had the same ailments that I started with.
Now here is the kicker ... on my last visit I faxed a copy of my new MRI Report over to Chris for review, prior to my appointment. When I arrived I confirmed he had received and reviewed the report along with my cover page indicating that due to the severity of my injuries this visit would be my last. Since my neck and head were hurting, he took me over to a table where I though he was going to do a pressure point massage, as he had done once before. Instead, he proceeded to CRACK my neck!!! The MRI report clearly indicated severe cervical spine injury (among other things) and he still cracked my neck ... I couldn't believe it!!! Had he told me his intentions I would never have let him touch me.
A second MRI confirmed that no additional damage had been done by Chris, but I wound up having emergency surgery as my cervical injuries had already caused permanent nerve damage and were very likely to cause paralasys if I waited too long. I still cannot believe Chris cracked my neck after reading the initial MRI Report.
On top of it all, the place is quite dingey and the PT "tools" are extremely basic. When I needed a second round of PT after my cervical spine surgery I absolutely went somewhere else. You should, too.
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