I am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. As long as it is packed it won't change and it could be great. The service is almost non existent. Be prepared to wait for everything, starting with a hostess the minute you walk in. The last time I ate there I had to go get silver wear and a menu myself. The menu tries hard but doesn't quite make the mark and the prices are high. Finally, beware of the ever changing beer prices in the cooler near the entrance. Signs clearly mark that beers are 6 for $8.95, but some employees charge more for certain beers even though that are not marked as such. After spending my Father's Day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, I will not be returning. The McDonalds in the parking lot would be better food and service.