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  • My family went to Yard House to celebrate my daughter's graduation from college. We were a party of 5 and we sat on the patio. It was a Thursday night, so not too busy overall. The service was painfully slow! It was a 3 hour experience. Our grandson's order was wrong! He was given chicken instead of the steak he ordered. He had to wait 20 minutes for it to be replaced - which is not easy for an 8 year old! Another member of our party was given burnt fish and chips which she wasn't able to eat. My steak sandwich was pretty darn good though! The manager came over to apologize and offered free desert for our trouble. Little did we realize we would have to wait 24 more minutes for the 2 small deserts she brought for our table of 5! She should have comped our whole meal! When a restaurant ruins a special occasion they should work hard to make it better - not make it worse. Very disappointed!
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