Worst customer service ever. I went to this location in need of a replacement phone for Metro PCS. The owner asked me what my budget was so I told him and he showed me a phone that worked for the price that I told him, however, luckily I asked him to use his phone to call Metro PCS to activate the phone. I paid him for the phone, only to discover that the phone that he was selling me didn't come with a SIM card. When I pointed it out, he spoke in a condescening manner by saying 'Oh, they stole your phone with the SIM card and all?' Really? Did he think the thief would steal the phone but leave the SIM card behind for me? He then tried to upsell me by telling me that for a card it would be an additional $15. I have had to buy a few replacement phones in the past at Pawn shops in the area and they always include a SIM card. When i pointed this out, he rudely offered to give me my money back, while one of his employees jumped in by saying that Pawn Shops don't sell cellphones anymore. Needless to say, i got my money back and ended up getting the new phone at Tempe Pawn on Rural instead. I will be taking any future business to Super Pawn, which also carries cellphones or Tempe Pawn. Wouldn't do business here in the future under any circumstance.