I should probably take a star off because there is absolutely no sense of urgency here from the staff or the patrons for that matter...everyone just seems to really take their time. Which is not necessarily a bad thing...unless you are in a rush!
THAT SAID, this place does produce some of the BEST and most consistently great lattes and espresso drinks...EVER. And I'm very picky. So good, it's worth being late for :)