| rev:text
| - I'm a pretty regular Canadian Tire shopper. They're my go-to place for tools.
This review is for this location's service dept....
First of all, there's nothing personal here. The folks I dealt with were all personable and professional. It's company policy that I have issues with: the policy that says Out-of-Province inspections are a licence to print money. Anything that can be imagined as an issue is to be documented and used to charge the unlucky newcomer as much as possible.
Allow me to elaborate: Less than a year ago, I purchased this 2008 car in Ontario, and it was safety-checked, emission-tested, and passed with flying colours.
In April it had a complete tune-up and check-up before driving out to Calgary. Once here, my insurance company informed me I had to get Alberta plates if I was here for more than three months, so I paid the government $10 so I could pay $150 or so for an OoP inspection. I made the mistake of listening to the lady at Mojo's (the AB licensed licensing office in the neighborhood), who told me I could save $20 by bringing the car to Canadian Tire. No problem, I thought - the car is in great shape.
And it is, but they failed it. To the tune of $1800 that they wanted on top of the $129 pre-tax inspection charge. And they wanted to sell me new tires all-around, even though they couldn't show me anything beyond normal wear on the first two, and 3 of 4 of the tires. The third we looked at did have a bit of uneven wear - which they jumped on, pulling out the inspection manual to show me that "ANY EVIDENCE (caps mine) of uneven wear" was justification to fail me.
To add insult to injury, they didn't even discuss tire options with me. They knew what they wanted to unload on me.
So I asked for the car to be taken down, and I drove away.
PROLOGUE
I contacted the Ministry of Transportation, and they recommended another testing facility. They found an issue with one tire, and that the brakes needed adjusting in the rear, but that they passed (Canadian Tire failed BOTH front and rear). Total cost $600 with a new (and better) pair of tires of my choice.
Two weeks later I was speaking with a co-worker who has recently returned to Calgary from B.C. He had brought his car to this same location for his inspection - and paid $1800 (coincidence?) to get a pass. Hearing my story, he told me he'd had a complete brake job within the past year, but they'd failed them, and failed his tires as well. He was VERY angry.
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