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i was involved in a car accident in may, and since my car insurance's preferred body shop was located at sullivan's... i brought my car there. it wouldn't have been my first choice, but i also didn't want to complicate matters by taking it to an unauthorized shop.
bottom line? i should have taken it to an unauthorized shop and dealt with whatever trouble it brought, because it couldn't have been a bigger pain in the ass than this situation.
i had been t-boned by some idiot trying to make a left turn across several lanes of busy traffic. he missed. he left turned right into the side of my car, causing over $9300 worth of damage to my vehicle. i thought this would have been a fairly easy case of my car being a total loss. i was wrong, and i believe i was wrong because i took my car to a preferred shop. the shop stands to make a lot of money by repairing my vehicle, and my insurance company keeps itself from having to pay out to replace my vehicle. sure, my car is only worth $14,000... but $9300 is a savings to them in this case. sullivans makes some serious bank. my insurance company saves a couple bills. every one wins....
well, not everyone.
my car sustained pretty gnarly damage to the front passengers side. the impact was hard enough to cause all the passenger side airbags to deploy. i could not get my passengers side doors open at all. the wheel well on the front passengers side was toast as well. i got a call just ten days after the accident saying the work was complete, and i could come and pick it up. i was really skeptical. i saw what it looked like, and no matter how awesome the mechanic and body shop is... it was never going to be the same.
the outside looked spotless though. it was a great paint job and the new doors on the passengers side were seamlessly done. the interior damage was repaired well enough that i wouldn't have been able to tell it was involved in the sort of accident it was. the minute i turned the key though... i knew. things weren't right. i should have walked right back in and handed them my keys, and said, "naw. this ain't gonna work. you need to look at it again." i didn't though. my husband assured me it was fine and that i was used to driving the rental vehicle (which drove differently. not better or worse. just different).
i drove off the lot and home. the idle was rough. not like it had been pre-accident. too rough for a car less than 2 years old. i parked in the drive for the night, waiting for the other shoe to drop.
don't worry. it did drop. the next day. i had set my alarm to head to the gym early. i walked out, attempted to start my car... and nothing. it would not turn over. a bunch of clicks.... and a shit load of irritation.
i called up sullivan's to get them to fix the problem, and they sent out two guys to jump it and drive it back to the shop, where it was determined that battery was just "bad". they were kind enough to drive it back to me once the new battery was replaced so i didn't have shlepp a willful toddler across town on a bus.
i now wait with bated breath for the next problem to arise.
the manager of the body shop is a nice guy. he has been helpful and courteous. he sounds like sam sheppard on the phone. neither a plus nor a minus. just an aside. seriously, a nice guy.... but g-d help you if you get your call answered by any of the other guys in the body shop. one guy was so rude he cut me off.... TWICE.... MID SENTENCE. he also misused a lot of words. common. english words. it was like trying to decipher Wind Talker code.
if i had to pick places to take my car... this would not have been at the top of my list. i feel like i have been royally taken advantage of. i might even be able to get over the initial dirty feeling of being bent over without so much as a peck on the cheek IF my car had been properly fixed.
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