TERRIBLE visit on Wednesday night... Walked in and both hostess just stared at me... No hello, no nothing! So I grabbed a seat at the bar. The bartender was actually great! But unfortunately for her, the lack of leadership from the management is causing the standard of Grimaldi to plummet. My pizza came out Luke warm and cheese barely melted.... I asked for it to be crispy. When the bartender asked if I wanted it fixed, I asked her to point out her manager... Guess who it was?!?! The same person who sent out my undercooked pizza!!! The younger women, who was in charge of the entire place, is sending out a sub par product. She did not even look the part of a manger... No professional attire, poor attitude and a clear lack of standards. Why would i have sent it back to get the same product?? No wonder the staff doesn't care, the manger doesn't! Unfortunately I won't be returning to Grimaldi's.