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  • Don't waste your time. I made an appointment several weeks out for a Friday morning. I took off work, showed up this morning 20 minutes early, and the receptionist told me she was sorry but my appointment had been cancelled. I said I didn't understand. She said someone, couldn't tell me who or when, had called and spoken with someone, again, didn't say who, or when, or what number they called, and cancelled the appointment. I explained that no one spoke to me, and I wanted to know who they called, etc... she wouldn't tell me anything. She did apologize, and offered to get me in next week. They have so many doctors and NPs there, but she didn't offer any alternative to next week. She didn't escalate, and other than saying sorry, it seemed like this was a normal event for her. No sense of ownership, no caring, etc... I was hesitant to go, seeing all the other poor reviews this morning. After today, I won't ever be going back. There are many other alternatives in Chandler and Phoenix, so if you haven't gone before, don't waste your time. It isn't worth taking off work only to find they won't take the time to see you.
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