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| - Not horrible, but most aspects of the experience disappointed.
Not only did nobody greet us when we came in, the order guy ignored us so well that we didn't know he was the person to give our order to. So we wandered down the food line and the cashier explained that the guy on the end (who was ignoring us) was the order guy. He didn't wear gloves while slicing our meat, which is a bit of a surprise these days. The rest of the staff were agreeable.
Sides are too small. My beans didn't come halfway up the cup. Potato salad was stingy, probably a very level 4 oz scoop. The manager may think he's saving money, but he's really alienating repeat business. My friend ordered several a la carte sides. $2.75 each for the same meager portions.
Meat was acceptable but nothing special. No real BBQ characteristics. Pork was shredded and tangled, somewhat dry, not much smoke flavor. Brisket was also borderline dry, 3 slices and the rest mangled chunks. The meats tasted baked/braised, probably from being held over a long time in the hot box. Beans were served hot, but were mushy and overcooked. Potato salad was flavorless. These items had worse flavor and texture than grocery deli items. I like the tangy and spicy sauces here which lubricated the less than tender meat, helping it go down. My friend liked his fried okra but said the macaroni and cheese was stingy, mushy and flavorless.
Store was dirty. Dirty floors, trash bin overflowing and covered in sticky sauce. My iced tea was so weak it had almost no color. I dumped it and refilled with Coke, which was also aggressively watered down, as was my friend's Dr. Pepper.
Total bill before tax for 2 people was just under $33. This was not a $33 experience. Virtually everything I've said has been repeated (repeatedly) in other reviews here, which tells you something about the management, the viability of this franchise concept, or both. I won't be back.
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