I made an appt for a prenatal massage. The staff was very nice and welcoming however the overall experience was terrible. The massage therapist pressed so hard on my neck that it was sore for 3 days. I could hear a door next door opening and closing through the whole hour. There was no oil or scent on the pillow which was scratchy. And the music was loud. I will bot go back to any massage envy. I would rather pay more at a reputable spa.