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  • This is a review for the Cold Stone part of this Tim Hortons/Cold Stone store. Went in here to pick up a birthday ice cream cake and was met with terrible customer service. The cake was a 6-slice round small cake, but when I went to pay, the person was charging me for a large rectangle cake at $54.99. When I said the price on the sign said it was "$24.99" the person told me that it was a large cake. He was a Supervisor. He was argumentative and was telling me it was marked incorrectly. When I asked to see a manager, an assistant manger came out and she offered even worse customer service. She then changed the price to $33.99, but when I showed her the sign that marked it at $24.99, she said she couldn't change it. I mean, I was in there to get a birthday cake, not to have an argument or get overcharged. It was a nightmare. I'm all about customer service, and this location just lost my business. If you like getting over charged and cheated, go here.
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