I want to start by saying that I love Sephora stores, but not this particular location at Arrowhead Mall. The 4 foot 2 inch Mexican woman who looks like someone you'd hire to wash your windows is the so called "manager." Unbelievable!!! She is about the most unprofessional manager Sephora could have ever hired. She follows you around like you're a thief and worse than that, she has such an ugly personality. She bosses the younger women around who are under her and they appear to be terrified of her. I absolutely refuse to go in that store when she's there. At first I thought I was imagining things, then I thought that I was the only one she does this to, but I've since learned that she does this to other customers as well and they also hate to go in the store when she's there. Thank goodness there's a new Sephora inside JC Penny. That's where I shop now for the last 11 months. If they don't have what I need, I go to the Fashion Square location.