To whom it may concern:
I am hopeful this note finds its way to the owner(s) of D'Agnese's of Broadview Heights.
I am writing to tell you about the experience my party had at your restaurant today at approximately noon.
Upon arriving, we were greeted by the hostess, Nadine. She asked if we wanted to sit at the bar and we politely said we'd prefer a table.
On the way to our table, she told the server we'd be in his section to which he replied "Are you ever going to seat someone in YOUR section Nadine?!"
This was right in front of us as well as the other customers seated.
I then excused myself and went to the restroom. On leaving the restroom, Nadine was standing outside the kitchen complaining about us not having wanted seated at the bar.
2 times in 5 minutes we heard your employees complaining about us as customers.
We then decided it would be best if we took our business elsewhere.
While leaving the restaurant, I stopped and asked Nadine who the owners were and how I could get in contact.
She stated there were 3 owners, but that she would be the one to talk to. I explained why were we leaving and again asked for the owners name.
She stated the owner I would need to talk to is 'Mia'. I asked for the other 2 owners names and she refused to provide them.
Per your 'about' section on your website, there is no owner named Mia. I suspect we were lied to by Nadine.
Let the record show that throughout this ordeal, we were never once told "Sorry".
This is not the first time we've had issues with your hostess Nadine, but it will be the last as we will not be returning. Which is a shame because you had wonderful food. But that's only part of the dining equation.
Thank you.