Wow, I am thoroughly impressed with every aspect of my experience with Shane Co.
BF has had an earlier experience (ahem) with Shane Co years ago and since then had only decided to conduct business with them from then on out. He's always raved about the customer service and I must say he was right.
A weeknight in October we arrived to pick out a bridal set for me. The selection can't be beat. We were greeted by every employee we walked by. Finally we met Ariana who spent what seemed to be 2 hours with us helping me find the perfect engagement ring and band. Not one second did I feel rushed or pressured. I went in that night with an idea of what I wanted and by the end of the visit I decided upon something even more amazing thanks to Ariana's help. It's an absolute stunning set. After finding the rings, we started the process of finding the perfect diamond to compliment. She worked within our budget and carat size and found us the most beautiful colorless diamond I had ever seen.
All the while, as she milled about the store grabbing different rings/diamonds for me she didn't have to snatch back the rings I already had picked out to compare and put them back in the case. That was great. I wasn't treated like a criminal like other jewelery stores. I was free to wear and gaze at them as she, truly, waited on us hand and foot. Meanwhile other staff would stop by and offer us coffee or water, or lighthearted conversation. We truly felt very special here.
To top it off their protection plan and free resizing/service for life is very comforting.
I had such a great experience I returned a few months later to sell some old (ahem) diamond rings and gold and had an equally perfect experience with Joe. They even allowed me to apply that cash towards the balance of my wedding set.
I too can't imagine doing business with any other company ever again. I'm glad we didn't "go to J****". ;) What a huge difference all around. Why bother with anyone else?
Thank you to everyone at Shane Co. Scottsdale for making this one of the most magical experiences I've ever had. Anxiously waiting for the big question now so I can finally wear my rings!