Came here for dinner with my family and it was packed for a Thursday night. We were acknowledged and told to wait for a table by the large Montesano bro at the front. He was quite crass and rude, only friendly to patrons that knew him. I guess it's that East Coast bond but a little word of advice...you're in the West Coast PLUS the majority of the people in this town are in the hospitality industry so ALL patrons (new and old) will be your harshest critics. I tolerated it just because of the reviews I've heard great things about this place.
Having said that, after about a 20 min wait, we were seated by a kind young man who immediately took our drink order. Our server was such a delight! She made us feel right at home, like the aunt who you love to visit because she loves feeding you great food. She recommended the eggplant parm and it was divine! My boys had meat raviolli and spaghetti and my hubby had the chicken parm. All were great dishes with generous portions. I'd come back even if it means having to tolerate the BIG grump at the front counter again.