I am a fan of Firebirds. When I was at the university (UNC-Ch) I frequently dined at the one in Durham. When I am in my hometown I dine at the FB in Winston-Salem. Both of those locations got me hooked on firebirds.
The firebird's at this location, however, as noted by the past couple of reviews seems to be a bit below the standard expected. The food is great. It's the service that I feel can be improved.
The hostess are polite enough but neither of them in the numerous times I have gone have greeted me or thanked me for dining there. Every time I am finished eating and walking towards the exit, I am the first to say thank you, otherwise the hostess usually doesn't say a word. This isn't the biggest of deals but when you are spending decent money, I feel like the hospitality should be kicked up a notch.
On my last visit (two days ago) we dined late and were seated promptly. My date noticed that the floor was quite dirty with pieces of food and trash. She didn't make a big deal out of it, but I know this restaurant can do better.
The food is fantastic, the hospitality and cleanliness could use some work.