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  • I hope the manager sees this!! If not, I'm going to submit my service survey online as well because this crap with this specific location needs to end. I don't spend my hard earned money to come to an establishment and get the worst possible service ever. Came in tonight for food and games. It took a waitress 10 minutes to come to our table to get our drink order. Took her another 10 minutes to bring the drinks and then another 10 to come back for our food order. After the food order went in I think we sat there for another 15 minutes for some kids mini sliders and a chicken and cheese quesadilla. The food wasn't great but I never expect it to be since it never has been, nor will it ever be. After we ate we waited about 30 minutes before I had my friend go find the manager and ask for our bill. It was explained to the manager that the service was poor and we never knew where our waitress was when we needed something. It was also explained how long we'd been waiting. He didn't care. Made no effort to rectify the situation. I did notice that a few other tables had flagged down the same manger as well and I overheard them all say the same thing...waitress was MIA, service was poor and they just wanted to pay their bill and leave but she never came to bring it. Again, this manger could give two f**ks about the situation. This location seems to get worse and worse each time I go and at this point, I think I'm done spending my money here.
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