First time shopper, went to buy my first vape., unfortunately my device was defective. When I went in-the next day to get it checked out I was welcomingly taken care of. He took the time to test it out and figure out what exactly was not working. Officially it was a defect that was out of his control however I was generously given a new one for the exchange of mine, no questions asked and was not given a hard time about anything. I was very happy and will be coming back to this shop. Highly recommended!!