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| - First time ordering, and I unfortunately had a bad experience. The person on the phone told me it would be about an hour for delivery because they were backed up. I have worked at a restaurant so I understand this. After about an hour and 15 mins I patiently called to see how much longer the wait would be. The gentleman on the phone apologized and told me the order in front of us had given the wrong address, so she was delayed an additional 15 mins or so. He apologized which. Was nice, but the situation should of been nullified with more than just an apology. Another 10 mins went by and I received a call from the driver asking our location, in which she was very short and unprofessional. Another 15 mins and she finally showed up. When we playfully said to her, "did you forget about us?" She responded wiith, "no. Just stupid people in front of you." After paying her, and still tipping her an adequate 20%, I asked if my side of ranch was in the box. It wasn't. There was never an apology or so much as some way to make it up to us, like half off your next pizza. In addition, our pizza was definitely not hot by this time.
Customer service could really be fine tuned. Not to mention if it takes such a long time for deliveries, they might want to consider additional delivery driver to a) nullify situations like this, and b) ease up longer delivery wait times during rush hours.
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