So I have actually gone to Caffe d' Amore many times. Most times, my review would be closer to a four star. Let me just say using mason jars as coffee holders= ingenious! I've now taken to using them in my daily life. I literally now just throw my closed mason jar of coffee in my purse, no spills and im off to work in a hurry. ANYWAY... the coffee in general is fantastic and flavorful. However, this review is for one visit i had in december. I ordered a coffee...fine. The girl behind the counter " accidentally" hit the update button on the iPad cashiere device thing. The result was her telling me to come back in 10-15 minutes to pick up my coffee and pay because she couldn't help me at this time. Take note... the coffee was already made. So whatever, I was on a break and I wandered around the public market for 15 minutes. I came back and she just said " yeah.... its not happening" and in a very flippant, I dont care about your time sort of voice further said "sorry." This might be the perfect time to use the whole hashtag thing of #sorrynotsorry. Needless to say, I left uncaffeinated and not at all more ready for my day than when i had first started my coffee seeking endeavor 20 minutes before. Due to this customer service and loss of time, I haven't been back... maybe one day I'll venture back.