We have picked up orders here several times, but will no longer. The order is often incorrect, but the most recent time we were missing half of the PB&J for my son. When I called, the manager lied to me and said that was all they normally do, but when I pointed out that we gotten an entire sandwich in the past, she prevaricated and asked me to bring the sandwich back in. What an absurd request! I tried to be patient but her only proffered remedy was for me to drive 20 minutes back to the store so she could "assess the situation".
Thankfully there is a better Panera down the street in Green Valley. Hopefully they build a new one a little closer!