I've been taking my two canine companions to Kato for over a decade now. Christine Kato, the head vet, is great and seems to have a good sense for picking the junior vets who have worked with her over the years.
The vets and techs have been great with working with my two rescue pals, gently giving me advice over the years, and putting up with all kinds of doggie wierdnesses - and rewarding them with kisses with the wierdnesses noted in their files turn into wonderfulnesses.
The gals on the front desk are always helpful about scheduling appointments within the limits of their business hours.
Several years ago, a couple of us picked up a little dog that had slipped its collar, run into the Danforth, and been hit by a car. The office helped us figure out if the dog was chipped (he wasn't), and advised us on how to try and track down the owner. One of the vets came out to pat down Harry (Houdini, don't you know) and make sure no bones were broken. I wouldn't have expected free treatment, but I wasn't expecting that quick check-up either.
They're quite up to date on debates on a variety of pet care issues which I've always found helpful when I've been mulling options over.