| rev:text
| - Oh yes, here we go.
For six years I was with Verizon Wireless. I made the switch to their service in Reno, NV when I was still in college. I never had a problem with them. Their service is top-notch. I have always run into very helpful sales people.
For the past two years, after extending my contract, I have had automatic bill payment set up for my cell phone. I did this so I would never, ever miss a payment. NEVER. So, since I have auto-pay it is impossible for me to miss a payment, correct? Well, not according to Verizon Wireless.
Just last month I started doing some shopping around for a new phone, and yes, a new provider. I wanted to explore my options. After doing many calculations on plans and phone types I decided to switch to T-Mobile. It was in the middle of the month so I knew I would have to pay my final bill with Verizon and I had no problem with that.
So, I went directly to the store to pay the bill. I thought all was good to go. THEN I get a PAPER BILL in the mail from them. Hmm, thought I, this is strange, I have not gotten a paper bill in the mail for two years. How odd. I decided I better go down to the store and see what was up. I explained my situation to the customer service dude and all seemed okay at first. Then he realized I was not trying to find out my pro-rate because I had come to Verizon from another carrier, but because I had switched to another provider from Verizon. Welp, all of the sudden I was a second class citizen because he straight up tells me, "Well just because you switched carriers doesn't mean you can't pay your bill." AHEM AHEM AHEM! WHAT??!?! I never did NOT pay my bill!
This big douche stick then proceeds to tell me I must pay my final bill - in full. Something which I did not think was correct or right, but because I just wanted to leave and be done with it - I paid. I asked him, "This is it, right? No more. I won't hear from you guys again?" and he said yes.
Well, well, well..... two days pass and I get ANOTHER paper statement from Verizon, this time in very rude CAPS-LOCK letters telling me I have an OVER-DUE BILL and just because I switched carriers does not mean I am not allowed to not pay my bill.
Oh I could have thrown a brick through every Verizon Wireless store in the Las Vegas valley at this point. I called Verizon's Customer Service line and gently, but somewhat heatedly explained my situation and said I just really wanted to make sure I was totally square with the account, that nothing was left. The girl on the line brought up my account and said the balance due was "zero". I asked her why I had started getting paper statements when I never, ever got paper statements before. So she clickity-clacks on her computer and then has the audacity to say to me, "Well you did not make a payment in May." LIKE HELL I DIDN'T MAKE A PAYMENT IN MAY! At this point my head was exploding, and I'm not going to lie - I went off on her. Everything from, why did you send me paper statements, and I've always had auto-pay, and this seems very convenient that your company is trying to screw me when, strangely enough, I have switched to T-Mobile!!
Arrrrrrrgh! I am very careful about my credit score and my payments and to know that Verizon blatantly tried to screw me just because I switched providers is SO ANNOYING! Well, beware of Verizon Wireless is all I can say. If you switch from them you better be very careful how you handle getting everything paid off because apparently they have issues with treating long-time customers nicely when they make a decision to switch to a different service.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)